Give differences between clinical quality and customer service quality

Give differences between clinical quality and customer service quality you will research the differences between clinical quality and customer service

quality, specifically in long-term care.

● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.

● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)

● Discuss the overall quality of customer service offered at the nursing home (as evident by

customer complaint inspection results)

● Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey

inspection results)

● Discuss appropriate techniques that you would use to improve quality of customer service offered

at the nursing home

● Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing

home.

● Be sure to include details about the complaints that you found.

● Report your findings by using one (1) of the methods below:

○ 3-4 page paper excluding front and back matter (APA standards apply).


 

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